Ordering

How is my payment handled?

Payments are taken through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

Service Paying by Bank Transfer

There is a checkout option to pay by bank transfer which many UK customers prefer. This saves me credit card fees. If you select this option you will be emailed with details of how to pay. Please pay immediately as the artwork is marked as sold immediately and unavailable to others.

Shipping

I have placed my order, how soon will I receive my painting?

Original paintings will be packed and shipped within 7 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping. Please allow 10 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

I have placed my order. How soon will I receive my print?

All prints are made to order and orders are sent the printer, then to be signed and sent to you. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping. Please allow 14 working days in total.

Can I collect my artwork from your studio?

Yes, if you are local to Bristol and would like to collect your artwork and once you have placed your order please contact me directly at alisonmerryart@gmail.com

Is Postage Included?

Yes, within the UK postage is included in the total cost of purchase. This is for UK address only. 

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Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. 

Please contact me at alisonmerryart@gmail.com  me with your details and the piece you would like and I can give you shipping options.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

What about EU countries policy?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. 

Please contact me at alisonmerryart@gmail.com  me with your details and the piece you would like and I can give you shipping options.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

Returns

I want you to be fully happy with your new artwork so if you buy an artwork online at www.alisonmerryart.com and are not completely satisfied with it on its arrival, we offer a Buy-Back agreement. You must notify me within 14 days of the purchase date by emailing me on alisonmerryart@gmail.com 

The Buy-Back is offered as long as:
- The art work is returned in suitable and secure packaging
- The art work is returned through a signed for courier, or tracking service
- The art work is in its original condition and not damaged
- The art work is returned within 7 days of your email to me requesting a return.

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As the buyer, you are liable for the cost of return shipping and are responsible for any loss or damage in transit.  We advise you to keep all original packaging.  

Once the painting has been received in a saleable condition, we will Buy-Back in full within 14 days.

Do you give a refund on prints if I change my mind?

All prints are custom made orders and refunds are not given for any print orders. Please check the size is as you wish before you place the order.

What if my painting arrives damaged?

All work is carefully packed and wrapped. In the unfortunate instance that you receive a work that has been damaged in transit, please take as many photographs showing the multiple layers of packing and the damage as possible, as these are required in evidence when placing an insurance claim on the delivery firm. Please contact me as soon as possible and within 7 days

What about Overseas Returns?

I am unable to offer a refund or return on any product(s) sent outside of the UK.

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If you have any further questions please send me an email before placing your order.

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LAST UPDATED: 01.07.2022